Bloomingdale’s customer service
This post from Consumerist shows how to write a customer service letter and think of all the free advertising spreading round that family, (alright it cost him a handbag) not to mention online. If I was cynical I think he’d know this was going to end up online but it’s so nicely written I think that should be forgiven.
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It’s very clever – and I agree that he knew it would find its way online; making nice for posterity, if you will.
Not sure if the buyer, Michelle, got away with just a ‘learning experience’, though…