We do love a good statistic here and here’s a few to mull over …
90 per cent of adults became angry and stressed at a slow or poor response via email from a companys customer service - Retail Bulletin - dealing with online enquiries
80 per cent of customers who buy online have researched in a catalogue first - Retail Bulletin - Integrated marketing fuelling ‘flick to click’ home shopping boom
Social networking at work is costing UK businesses £130 million per day! - E-consultancy, interestingly no information as yet (that I can find) about the financial benefit of social network websites.
Email volume overtakes direct mail - DMA
60% of UK online retailers provide no telephone number on their website, 43% displayed no business address, while 39% had no contact email address. In addition, 30% of sites provide no telephone number or email address. - E-consultancy
50% of shoppers won’t buy from a website without contact details - E-consultancy
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