This post from Consumerist shows how to write a customer service letter and think of all the free advertising spreading round that family, (alright it cost him a handbag) not to mention online. If I was cynical I think he’d know this was going to end up online but it’s so nicely written I think that should be forgiven.
or subscribe by email
Recent comments
- Mathew Patterson on post Email marketing standards
- custserv001 on post Customer Service at Ilva
- down and out on post Customer Service at Ilva
- Sparkle-Girl on post Customer Service at Ilva
- Jo on post Customer Service at Ilva
- Yvonne on post Customer Service at Ilva
Recent posts
- Email marketing standards
- Tips for building great websites
- Improve your checkout process
- Social Networks - the numbers
- Some ecommerce numbers worth knowing
- Pop up retail - online
- Pop up retail
- Billboards
- Oxfam online shop
- The new ASOS website
- The iPhone swizz
- John Lewis launch their new website
- Webtogs - An etail startup
- Handmade retail
- The BBC goes social
Abercrombie & Fitch accessibility Analytics apple apple mail ASOS Billboards bloomingdales Boots brand Business can design make a difference carbon neutral consultancy COS crate & barrel customer service dba design design council Desigual E-tail eco email marketing email standards etail facebook Getting things done good better best Google green GTD H&M high st 2.0 html email identity ikea ilva ilva gateshead inspiration iphone john lewis joost kate moss kitchen Liberty life lifestyle m&s marketing marks and spencer matalan New York next No7 Protect & Perfect Serum online marketing otto Oxfam permission marketing phishing Primark Random remarkable Retail retail design river island Selfridges Seth Godin Shop Shopping signs social bookmarking social commerce social networks Stats television Tom Ford top 10 retail design topshop Trends Uncategorized valentine venice project vogue wayfinding web 2.0 Web stuff zara Zara Home
Our shares
- How to create a great websiteSeth's Blog
- Amazon Announce Amazon Widgets for AssociatesProBlogger Blog Tips
- A Blogger at Chanel Part UneStyle Bubble
- Tamara interviews Seth GodinUX Pioneers
- scandinavian summerhousethe style files
- the capsule roomthe style files
- Fast Architecture Design Competitioncore77.com's design blog
- Biodegradable milk jugsSpringwise: Promising new business ideas for entrepreneurial minds
- Zara Homethe style files
- Online retail market 'to triple in five years'E-consultancy - Internet Marketing News and Blogs
It’s very clever - and I agree that he knew it would find its way online; making nice for posterity, if you will.
Not sure if the buyer, Michelle, got away with just a ‘learning experience’, though…